Refund policy

Returns & exchanges

Every Comforthaus item is made to order, so we do not accept returns or exchanges, including for change of mind, sizing or colour preference. Please check the size guide and product details before ordering.

Refunds

If your order arrives with a problem, contact our support team within 30 days of delivery with your order number and clear photos of the issue. Refunds are approved for issues that would normally warrant a return: misprints or print defects, items damaged in production or transit, the wrong item, size or colour received, and manufacturing faults.

Once your claim is reviewed and approved, you can choose a refund to your original payment method or a store coupon code for the same value. Normal wear, incorrect sizing chosen at checkout, minor colour or placement variance and claims made after 30 days are not covered.

Customs and clearance information

Where the destination country requires customs or clearance information from the recipient (for example, the Personal Customs Clearance Code, 개인통관고유부호, required by Korea Customs for every parcel entering South Korea), you are responsible for providing it correctly and for the named recipient at the time of ordering. Delays, customs holds, duties, taxes, storage fees, return shipping, disposal or loss resulting from missing, incorrect or mismatched customs information are not grounds for a refund or replacement and are not the responsibility of Comforthaus. Any cost to re-ship a returned parcel is borne by the customer.

Product variance

Product photos are for reference only. The item you receive may differ slightly from the picture in colour, print placement, texture or finish due to small manufacturing variances and methods. These differences are not considered defects.

Full details: Customer Care.